TERMS OF SERVICE

Effective Date: September 24, 2025
Last Updated: September 24, 2025

WELCOME TO DOMISANA

These Terms of Service ("Terms") govern your use of the Domisana website at https://domisana.com and related services (the "Service"). By using our Service, you agree to these Terms.

1. ACCEPTANCE OF TERMS

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Service.

2. ELIGIBILITY

To use our Service, you must:

• Be at least 18 years old or have parental consent
• Have the legal capacity to enter into contracts
• Provide accurate and complete information
• Not be prohibited from using the Service under applicable law

3. YOUR ACCOUNT

Account Creation:

• You may need to create an account to access certain features
• You are responsible for maintaining the confidentiality of your account information
• You agree to provide accurate, current, and complete information
• You are responsible for all activities under your account

Account Security:

• Keep your login credentials secure
• Notify us immediately of any unauthorized use
• We may suspend or terminate accounts that violate these Terms

4. PRODUCTS AND ORDERS

Product Information:

• We strive to provide accurate product descriptions, images, and pricing
• Colors and appearance may vary slightly from what appears on your screen
• All products are subject to availability

Ordering Process:

• When you place an order, you make an offer to purchase products
• We reserve the right to accept or decline any order
• Order confirmation emails are acknowledgments, not acceptance
• We may cancel orders due to product unavailability, pricing errors, or other issues

Pricing and Payment:

• All prices are in USD unless otherwise stated
• Prices may change but won't affect confirmed orders
• Payment is due immediately when you place an order
• We use secure third-party payment processors
• You are responsible for any applicable taxes and duties

Order Changes:

• Cancellations: Accepted within 30 minutes of purchase
• Modifications: Possible within 24 hours if not yet shipped
• After these windows, standard return procedures apply

5. SHIPPING AND DELIVERY

Shipping Terms:

• We ship globally through our fulfillment network
• Shipping times are estimates and not guaranteed
• You must provide accurate shipping addresses
• Risk of loss transfers to you upon delivery to the carrier

International Shipping:

• You are responsible for customs duties, taxes, and fees
• We are not responsible for customs delays or issues
• Delivery times may vary due to customs processing

Delivery Issues:

• Inspect packages immediately upon receipt
• Report damage or missing items within 48 hours
• We will work with you to resolve legitimate delivery problems

6. RETURNS AND REFUNDS

Our complete Return Policy governs all returns, exchanges, and refunds. Key points:

30-Day Return Window:

• Most items can be returned within 30 days of delivery
• Items must be unused and in original condition
• Return shipping costs are typically your responsibility

Acceptable Returns:

• Changed your mind about the purchase
• Item doesn't fit as expected
• Item doesn't meet your expectations
• Damaged or defective items
• Incorrect items sent by our error

Non-Returnable Items:

• Custom or personalized products
• Items marked as "Final Sale"
• Personal care items
• Items returned after 30 days

Return Process:

1. Contact us at support@domisana.com
2. Receive return authorization
3. Ship item back using provided instructions
4. Refund processed within 5-10 business days after inspection

7. INTELLECTUAL PROPERTY

Our Rights:

• All content on our Service is owned by us or our licensors
• This includes text, images, designs, trademarks, and other materials
• You may not copy, reproduce, or use our content without permission

Your License:

• We grant you a limited license to use our Service for personal shopping
• This license ends when you stop using our Service or violate these Terms

Your Content:

• You retain rights to content you submit
• By submitting content, you give us permission to use it to provide our Service

8. PROHIBITED ACTIVITIES

You agree not to:

• Use our Service for illegal purposes
• Provide false or misleading information
• Interfere with our Service's operation
• Attempt to gain unauthorized access to our systems
• Harass other users or our staff
• Engage in fraudulent activities
• Violate anyone's intellectual property rights

9. PRIVACY AND DATA

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our Service, you agree to our privacy practices.

10. THIRD-PARTY SERVICES

We may use third-party services for payment processing, shipping, and other functions. We are not responsible for these third parties' actions, but we choose reputable partners to serve you better.

11. DISCLAIMERS AND LIMITATIONS

Service "As Is":

• We provide our Service "as is" without warranties
• We cannot guarantee uninterrupted or error-free service
• We strive for accuracy but cannot guarantee all information is perfect

Limitation of Liability:

• Our liability is limited to the amount you paid for the specific product at issue
• We are not liable for indirect or consequential damages
• These limitations apply to the extent permitted by law
• Nothing in these Terms limits liability for death, personal injury, or fraud

Consumer Rights:

• These limitations do not affect your statutory consumer rights
• In some jurisdictions, certain limitations may not apply to you

12. DISPUTE RESOLUTION

Our Commitment: We are committed to resolving any issues you may have. Please contact us first at support@domisana.com and allow us 60 days to address your concerns.

Dispute Resolution Options:

• Direct communication with our customer service team
• Mediation through a mutually agreed third party
• Legal proceedings in accordance with applicable law

Governing Law: These Terms are governed by the laws of England and Wales. However, this does not affect your consumer rights under local law.

13. CHANGES TO TERMS

We may update these Terms from time to time. When we do:

• We will post the updated Terms on our website
• Continued use of our Service means you accept the updated Terms
• Material changes will be communicated via email or website notice

14. TERMINATION

By You:

• You may stop using our Service at any time
• You can request account deletion by contacting us

By Us:

• We may suspend or terminate accounts that violate these Terms
• We will provide notice when possible
• Outstanding obligations survive termination

15. GENERAL PROVISIONS

Entire Agreement: These Terms, along with our Privacy Policy and Return Policy, constitute the complete agreement between us.

Severability: If any part of these Terms is found invalid, the rest remains in effect.

Contact Information: If you have questions about these Terms, please contact us at:

• Email: support@domisana.com
• Address: 71-75 Shelton Street, London, United Kingdom
• Website: https://domisana.com

CONSUMER RIGHTS NOTICE

UK/EU Consumers: Nothing in these Terms affects your statutory rights as a consumer under applicable consumer protection laws. You have legal rights in relation to products that are faulty or not as described. For advice about your consumer rights, contact your local consumer protection agency.

Distance Selling Rights: You have the right to cancel most purchases within 14 days under Distance Selling Regulations, in addition to our 30-day return policy.

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Thank you for choosing Domisana. We are committed to providing you with quality products and excellent customer service.

Last Updated: September 24, 2025