SHIPPING POLICY
Order Processing
All orders are processed within 1-5 business days. Delays may occur due to incomplete payment, incorrect shipping information, or high seasonal demand. We will contact you via email at support@domisana.com if further information is required to process your order.
Shipping Time for Domestic Deliveries (United States):
Once processed, your order will arrive within 7-10 business days.
Shipping Time for International Deliveries:
For international orders, we ship from our overseas warehouses. Delivery time depends on the destination and typically takes 12-20 business days after dispatch.
Final delivery will be handled by your local postal service.
Customs and Duties
Our prices do not include customs taxes or duties. Customers are responsible for any such charges upon delivery. For more information, contact your local customs office.
Worldwide Shipping
Yes, we ship worldwide. However, we do not ship to military base addresses at this time.
Order Cancellation & Changes
Cancellations are only accepted within 30 minutes of purchase. Changes, such as address updates, sizes, or variants, can be requested within 24 hours as long as the order has not been shipped. After this period, the order will proceed to processing and cannot be canceled or modified.
Damages and Issues
Please inspect your package upon delivery. If your order is damaged, defective, or incorrect, contact us immediately at support@domisana.com so we can assist you.
Additional Notes
- Ensure the provided shipping address is complete and accurate to avoid delays.
- We are not responsible for delays caused by customs clearance.
- Shipping fees and Shipping Protection Insurance are non-refundable.
- Domisana does not offer expedited shipping at this time.
For any questions, please contact us at info@domisana.com